Privacy policy
This Privacy Policy explains how DriveEase collects, uses, and protects your personal information when you visit our website, place an order, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information when you use our store:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment information
- Device and browser information
- Website activity, such as products viewed or added to cart
- Messages you send to our customer support team
Payment information is processed securely through Shopify and our payment providers. We do not directly store your full credit card information.
How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Provide shipping and delivery updates
- Respond to customer service questions
- Process returns, refunds, and exchanges
- Improve our website and customer experience
- Detect fraud or suspicious activity
- Send order-related emails
- Send marketing emails only when permitted
Sharing Your Information
We may share necessary information with trusted service providers who help us operate our business, including:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Email and marketing tools
- Analytics and advertising platforms
We do not sell your personal information for money.
Cookies and Tracking
Our website may use cookies and similar technologies to improve your shopping experience, remember your preferences, analyze website traffic, and support advertising.
You can adjust cookie settings through your browser.
Marketing Emails
If you sign up for marketing emails, we may send you promotional messages.
You can unsubscribe at any time by clicking the unsubscribe link in our emails.
Data Security
We take reasonable steps to protect your personal information. However, no online system is 100% secure, and we cannot guarantee complete security.
Your Rights
Depending on where you live, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To make a privacy request, contact us at:
Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
For questions about this Privacy Policy, contact us at:
Email: support@trydriveease.com